(The same subject to Legislative Decree 206 of 2005 – Consumer Code) These General Conditions may be modified or updated at any time by the site www.tuttocalabria.com (which will notify the client through the appropriate channels.
All the prices of the products displayed and indicated on the website, for which they constitute a public offer, are inclusive of VAT and are expressed in Euro; they are net of transport costs which will be clearly displayed before the order is finalized. In the event of an increase or decrease in the price or incorrect publication on the website, TuttoCalabria will inform the customer about the order.
The payment of the order can be made by bank transfer, Pay Pal. In any case the customer can select the preferred payment method before the conclusion of the order. A summarized e-mail will be sent to the customer and / or consumer.
TuttoCalabria reserves the right to modify or update the characteristics of the products on sale on the website without giving prior notice but still respecting the laws in force regarding security. If an order exceeds the quantity existing in the warehouse, TuttoCalabria will communicate the lack of availability and any waiting for the order to be fulfilled within 72 hours; if the customer and / or consumer does not consent to wait for the time required for delivery, the order will be considered terminated and TuttoCalabria will immediately cancel the payment.
–Delivery and transport
TuttoCalabria delivers its products within the Italian National Territory. The cost of shipping will be calculated based on the weight of the items in the cart. The couriers used is, Gls and delivery is made in 36/48 hours for North, Central and South Italy while in 48/72 hours for Major Islands and the less accessible places. All this except in cases of force majeure, fortuitous events, holidays and festivities, places of uncomfortable delivery and orders of exceptional quantities. of the products not collected will be withheld from the reimbursement of the paid amounts. The packaging is free
– How to behave on delivery of the product
When the courier delivers the goods, the customer and / or consumer must verify that the package is intact, not damaged or wet and in any case conforms to the standard features of a package.
Any disputes must be immediately raised to the carrier, in the absence of these, the product is considered delivered correctly. The consumer and / or customer from the moment in which he receives the damaged goods or requests their return to the carrier has direct and exclusive action against the carrier itself.
The latter is also responsible for the delay in delivering the goods to the recipient.
In these cases, TuttoCalabria must be considered exempt from any liability for loss or damage to the goods from the moment in which the same is unreservedly delivered to the carrier for transport.
– How to behave in case of damage due to transport
If the unloading of the goods results in obvious damage to the packaging, it is necessary to:
1. express a reservation or the package is accepted but before signing the document you will have to write “I accept with reserve right”. It will thus be possible, once the package has been opened and any damage found, to be compensated for the damage suffered as a result of the compensation parameters of Legislative Decree No. 286 of 11/21/2005.
2.reject the damaged goods if it is not possible to accept the package with reserve or if the damage is still visible without having to open the packageAccepted the goods with reserve, the customer and / or consumer must contact the TuttoCalabria customer service directly on the site or at the telephone number +39 0961 996685 (from Monday to TuttoCalabria on Friday during the time slots from 8.30 am – 12.45 pm and from 3.00 pm – 5.00 pm) within 5 working days from delivery and communicate any other complaints.
– Right of withdrawal
(Article 64 of Legislative Decree No. 206 of 06/09/2005) As required by Legislative Decree n. 206 of 06/09/2005, to the Client (natural person who, in the stipulation of the contract of sale, acted for purposes unrelated to the entrepreneurial or professional activity eventually carried out) of TuttoCalabria.com is given the right of withdrawal from the contract.
It is therefore possible to receive return one or more items – without having ever used them, within 14 days (natural and consecutive) from the delivery date – and receive a refund equal to the price of the returned products. It is not possible to change the items purchased with other products.
This right can only be exercised by consumers, so all purchases made for purposes unrelated to business or professional activity, ie where a VAT reference is entered in the appropriate form d ‘order, do not enjoy this right.
The right of withdrawal is not valid and cannot be exercised, and does not give the right to a full refund of the price, if the product is not returned substantially intact.
The following are examples and guidelines:
1. Original packaging of the product, if the packages, envelopes and all the other wrappings that contained the product are absent or tampered with (it is therefore recommended to keep the original packaging of the product)
2. Damage to the product for reasons other than transport3. State of conservation of the unsuitable product.
We therefore invite the consumer to take particular care in viewing and testing the product purchased, because items that present one of the above statements will be considered irretrievably depreciated and unsellable and, therefore, with a value of zero euro. useful deadline for exercising the right of withdrawal is 14 days (natural and consecutive) from receipt of the goods, within which the customer is required to return the goods and to notify us by registered letter with return receipt at the address: TuttoCalabriac.da Mandarano 88044 Marcellinara CZ